Issuing status codes
Find all the information about status codes.

Pending Status

Status
Status code
Status detail
PENDING
100
The operation is pending.
PENDING
101
The account is pending.
PENDING
102
The KYC process is pending.
PENDING
103
The transfer is pending.
PENDING
104
The card is pending.

Waiting for Information

Status
Status code
Status detail
WAITING_FOR_IMAGES
200
Images are required.
WAITING_FOR_OTP_EMAIL
201
OTP EMAIL is required.
WAITING_FOR_OTP_PHONE
202
OTP PHONE is required.

Active Status

Status
Status code
Status detail
ACTIVE
300
The account is active.
ACTIVE
301
Request has been accepted and is being processed.
ACTIVE
302
The card is active.
ACTIVE
303
The transfer is approved.

Inactive Status

Status
Status code
Status detail
INACTIVE
400
The account is inactive.
INACTIVE
401
The card is inactive.

Rejection Status

Status
Status code
Status detail
REJECTED
500
The operation was rejected.
REJECTED
501
Rejected by invalid address city.
REJECTED
502
Rejected by invalid address state.
REJECTED
503
Incorrect address.
REJECTED
504
Rejected by ZIP code.
REJECTED
505
Invalid KYC process.
REJECTED
506
There is a problem with your request. The image file should not be larger than 1 MB.
REJECTED
507
ID cannot be validated.
REJECTED
508
Selfie cannot be validated.
REJECTED
509
Account already exists.
REJECTED
510
User blacklisted.
REJECTED
511
Invalid birthdate.
REJECTED
512
Document is invalid.
REJECTED
513
Password is invalid.
REJECTED
514
Card already exists.
REJECTED
515
Error in Issuer.
REJECTED
516
Timeout expired while executing the transaction.
REJECTED
517
The source account does not exist.
REJECTED
518
The source account has no funds.
REJECTED
519
The destination account does not exist.
REJECTED
520
Amount too large.
REJECTED
521
Amount too small.
REJECTED
522
Document already exists.
REJECTED
523
Rejected by invalid OTP.
REJECTED
524
User must be over 18 years old.
REJECTED
525
Rejected by invalid expedition date.

Error Status

Status
Status code
Status detail
ERROR
3001
Invalid credentials.
ERROR
3002
Unregistered IP address.
ERROR
3003
Merchant has no authorization to use this API.
ERROR
4004
Account not found.
ERROR
4004
Transfer not found.
ERROR
4004
Card not found.
ERROR
5000
Invalid request.
ERROR
5001
Invalid parameter.
ERROR
5002
Missing parameter.
ERROR
5003
Invalid account status.
ERROR
5004
Invalid card status.
ERROR
5005
Invalid OTP.
ERROR
5006
Transfer error due merchant reference already used.
ERROR
5007
Transfer error due compliance limits.
ERROR
5008
Transfer error due end beneficiary blacklisted.
ERROR
5009
Transfer error due Insufficient funds.
ERROR
5010
Transfer error due to compliance.
ERROR
5011
Email already exists.
ERROR
5012
Phone number already exists.
ERROR
5013
Token has expired. The end user has to login to "Issuer login page".
ERROR
7000
Internal error.

Error 5013 detail

When Error 5013 appear you need to redirect the following URL:
1
https://issuing.dlocal.com/login?callback_url=URL&account_id=ACCOUNT_ID
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Parameter
Description
callback_url
URL to redirect to after successful login process
account_id
User's account ID
Last modified 1d ago