Cardholder claims that the card is lost and has not authorized or participated in a transaction.
Cardholder claims that the card was stolen and has not authorized or participated in a transaction.
Transactions were made without the cardholder's permission and acknowledges.
The currency used in the Transaction is different from the one that was transmitted.
Cardholder informs that the amount charged was higher or lower than expected and proves through receipt of the transaction.
Cardholder informs that the ATM didn't dispense the money.
Double processing or payment by other means: There was an attempt to pay with a prepaid card and the purchase happened twice or for some reason the transaction was not confirmed and the cardholder decided to pay the purchase by other means of payment.
Cardholder did not receive the service hired.
Cardholder did not receive the goods purchased.
Cardholder has canceled the receipt of goods and/or service, but continues to be charged on a credit card invoice and/or prepaid card statement.
When the merchant has not processed the credit referring to the cancelation of a transaction and the cardholder has a statement of cancelation/Goods/services defective or not in conformity with the order
When a product or service received is defective or not in conformity with what was requested and it is charged on the credit card invoice and/or prepaid card statement.