Disputes types

Dispute typeDispute Sub typeDescription
FRAUDLOST_CARD_TRANSACTIONSCardholder claims that the card is lost and has not authorized or participated in a transaction.
FRAUDSTOLEN_CARD_TRANSACTIONSCardholder claims that the card was stolen and has not authorized or participated in a transaction.
FRAUDFRAUDULENT_TRANSACTIONSTransactions were made without the cardholder's permission and acknowledges.
PROCESSING_ERRORINCORRECT_CURRENCYThe currency used in the Transaction is different from the one that was transmitted.
PROCESSING_ERRORINCORRECT_TRANSACTION_AMOUNTCardholder informs that the amount charged was higher or lower than expected and proves through receipt of the transaction.
PROCESSING_ERRORFAILED_ATM_WITHDRAWALCardholder informs that the ATM didn't dispense the money.
PROCESSING_ERRORDUPLICATED_PAYMENTDouble processing or payment by other means: There was an attempt to pay with a prepaid card and the purchase happened twice or for some reason the transaction was not confirmed and the cardholder decided to pay the purchase by other means of payment.
COMMERCIAL_DISAGREEMENTSERVICE_NOT_PROVIDEDCardholder did not receive the service hired.
COMMERCIAL_DISAGREEMENTGOODS_NOT_RECEIVEDCardholder did not receive the goods purchased.
COMMERCIAL_DISAGREEMENTCANCELLED_RECURRING_TRANSACTIONCardholder has canceled the receipt of goods and/or service, but continues to be charged on a credit card invoice and/or prepaid card statement.
COMMERCIAL_DISAGREEMENTGOODS_RETURNEDWhen the merchant has not processed the credit referring to the cancelation of a transaction and the cardholder has a statement of cancelation/Goods/services defective or not in conformity with the order
COMMERCIAL_DISAGREEMENTGOOD_OR_SERVICE_DEFECTIVEWhen a product or service received is defective or not in conformity with what was requested and it is charged on the credit card invoice and/or prepaid card statement.