Cardholder claims that the card is lost and has not authorized or participated in a transaction.
FRAUD
STOLEN_CARD_TRANSACTIONS
Cardholder claims that the card was stolen and has not authorized or participated in a transaction.
FRAUD
FRAUDULENT_TRANSACTIONS
Transactions were made without the cardholder's permission and acknowledges.
PROCESSING_ERROR
INCORRECT_CURRENCY
The currency used in the Transaction is different from the one that was transmitted.
PROCESSING_ERROR
INCORRECT_TRANSACTION_AMOUNT
Cardholder informs that the amount charged was higher or lower than expected and proves through receipt of the transaction.
PROCESSING_ERROR
FAILED_ATM_WITHDRAWAL
Cardholder informs that the ATM didn't dispense the money.
PROCESSING_ERROR
DUPLICATED_PAYMENT
Double processing or payment by other means: There was an attempt to pay with a prepaid card and the purchase happened twice or for some reason the transaction was not confirmed and the cardholder decided to pay the purchase by other means of payment.
COMMERCIAL_DISAGREEMENT
SERVICE_NOT_PROVIDED
Cardholder did not receive the service hired.
COMMERCIAL_DISAGREEMENT
GOODS_NOT_RECEIVED
Cardholder did not receive the goods purchased.
COMMERCIAL_DISAGREEMENT
CANCELLED_RECURRING_TRANSACTION
Cardholder has canceled the receipt of goods and/or service, but continues to be charged on a credit card invoice and/or prepaid card statement.
COMMERCIAL_DISAGREEMENT
GOODS_RETURNED
When the merchant has not processed the credit referring to the cancelation of a transaction and the cardholder has a statement of cancelation/Goods/services defective or not in conformity with the order
COMMERCIAL_DISAGREEMENT
GOOD_OR_SERVICE_DEFECTIVE
When a product or service received is defective or not in conformity with what was requested and it is charged on the credit card invoice and/or prepaid card statement.
