Issuing status codes
Find all the information about status codes.

Pending Status

Status
Status code
Status detail
PENDING
100
The operation is pending.
PENDING
101
The account is pending.
PENDING
102
The KYC process is pending.
PENDING
103
The transfer is pending.
PENDING
104
The card is pending.
PENDING
105
Update phone number required.
PENDING
106
Update email required.
PENDING
107
Update address required.
PENDING
108
Update images required.

Waiting for Information

Status
Status code
Status detail
WAITING_FOR_IMAGES
200
Images are required.
WAITING_FOR_OTP_EMAIL
201
OTP EMAIL is required.
WAITING_FOR_OTP_PHONE
202
OTP PHONE is required.
WAITING_FOR_OTP_PHONE
203
Error while sending OTP to phone.
WAITING_FOR_OTP_PHONE
204
Update phone number required.

Active Status

Status
Status code
Status detail
ACTIVE
300
The account is active.
ACTIVE
301
Request has been accepted and is being processed.
ACTIVE
302
The card is active.
ACTIVE
303
The transfer is approved.

Inactive Status

Status
Status code
Status detail
INACTIVE
400
The account is inactive.
INACTIVE
401
The card is inactive.

Rejection Status

Status
Status code
Status detail
REJECTED
500
The operation was rejected.
REJECTED
501
Rejected by invalid address city.
REJECTED
502
Rejected by invalid address state.
REJECTED
503
Incorrect address.
REJECTED
504
Rejected by ZIP code.
REJECTED
505
Invalid KYC process.
REJECTED
506
There is a problem with your request.
REJECTED
507
ID cannot be validated.
REJECTED
508
Selfie cannot be validated.
REJECTED
509
Account already exists.
REJECTED
510
User blacklisted.
REJECTED
511
Invalid birthdate.
REJECTED
512
Document is invalid.
REJECTED
513
Password is invalid.
REJECTED
514
Card already exists.
REJECTED
515
Error in Issuer.
REJECTED
516
Timeout expired while executing the transaction.
REJECTED
517
The source account does not exist.
REJECTED
518
The source account has no funds.

Cancelled Status

CANCELLED
600
The account is cancelled.
CANCELLED
601
The card is cancelled.
CANCELLED
602
The card is cancelled because it could not be delivered.

Error Status

Create Account

Status
Status code
Status detail
Country
ERROR
5011
Email already exists.
AR, CO
ERROR
5012
Phone number already exists.
AR, CO
ERROR
5014
Invalid state code.
ALL
ERROR
5015
Invalid city code.
ALL
ERROR
5018
Document already exist.
AR, CO
ERROR
5019
Account identifier already used.
ALL
ERROR
5020
Document is invalid
BR
ERROR
5021
Invalid name
BR
ERROR
5022
Invalid last names (first or second last name)
BR
ERROR
5023
Invalid birth date.
BR
ERROR
5024
User blacklisted / declined by risk policy.
AR,BR
ERROR
5037
Phone code and number are required.
BR
ERROR
5038
Phone code or number are invalid.
BR
ERROR
5041
Invalid country.
ALL
ERROR
5044
Create account max attempts reached
CO

Upload KYC

Status
Status code
Status detail
Country
ERROR
3007
Maximum upload size exceeded.
AR, BR
ERROR
3008
Invalid file extension + [param name].
AR, BR
ERROR
5025
The document type is not accepted.
BR
ERROR
5026
Low quality selfie
BR
ERROR
5027
The uploaded image is not a selfie or is inconsistent.
BR
ERROR
5028
This is not a identity document front, is a identity document back.
BR
ERROR
5029
This is not a identity document front.
BR
ERROR
5030
This is not a identity document back, is a identity document front.
BR
ERROR
5031
This is not a identity document back.
BR
ERROR
5032
This is not a driver's license front, is a driver's license back.
BR
ERROR
5033
This is not a driver's license front.
BR
ERROR
5034
This is not a driver's license back, is a driver's license front.
BR
ERROR
5035
This is not a driver's license back.
BR
ERROR
5036
A readable data could not be identified in the image sent.
AR, BR
ERROR
5039
File must be JPEG or PNG.
BR
ERROR
5040
Duplicated image.
BR

Send OTP

Status
Status code
Status detail
Country
ERROR
5005
Invalid OTP.
CO
ERROR
5042
Account Creation has expired.
CO
ERROR
5043
OTP code has expired.
CO
ERROR
7003
Resend OTP max attempts reached.
CO

Other Error codes

ERROR
3001
Invalid credentials.
ALL
ERROR
3002
Unregistered IP address.
ALL
ERROR
3003
Merchant has no authorization to use this API.
ALL
ERROR
3004
Signature not match.
ALL
ERROR
3005
Token not found or inactive.
ALL
ERROR
3006
Invalid token.
ALL
ERROR
4004
Account not found.
ALL
ERROR
4005
Card not found.
ALL
ERROR
4006
Transfer not found.
ALL
ERROR
4007
Webhook not found.
ALL
ERROR
4008
Webhook URL already exists.
ALL
ERROR
4009
Webhook event already exist.
ALL
ERROR
5000
Invalid request.
ALL
ERROR
5001
Invalid parameter + [param name].
ALL
ERROR
5002
Missing parameter + [param name].
ALL
ERROR
5003
Invalid account status.
ALL
ERROR
5004
Invalid card status.
ALL
ERROR
5006
Transfer error due merchant reference already used.
ALL
ERROR
5007
Transfer error due compliance limits.
ALL
ERROR
5008
Transfer error due end beneficiary blacklisted.
ALL

Error 5013 detail

When Error 5013 appear you need to redirect the following URL:
https://issuing.dlocal.com/login?callback_url=URL&account_id=ACCOUNT_ID
Parameter
Description
callback_url
URL to redirect to after successful login process
account_id
User's account ID