Status description

Understand the account status descriptions to know its condition.

Summary

Errors by status

CREATING

The account is created at dLocal.

StatusProcessStatus codeSubstatusDescription
CREATINGNo300creatingThe account is being created at dLocal.

PENDING

The account is under review, creation, or set up.

StatusProcessStatus codeSubstatusDescription
PENDINGNo100pendingAccount pending.
PENDINGNo101documentationUpdate documentation is required.
PENDINGNo102compliance_reviewAccount under compliance review.
PENDINGNo103account_set_upAccount under set up.
PENDINGNo104upgrade_documentationUpdate documentation is required.
PENDINGNo105under_compliance_reviewAccount under compliance review.

APPROVED

The account is approved.

StatusProcessStatus codeSubstatusDescription
APPROVEDYes200approvedAccount approved.
APPROVEDYes201trial_periodAccount approved with trial period.
APPROVEDYes202upgrade_documentationUpdate documentation is required.
APPROVEDYes203upgrade_compliance_reviewAccount under compliance review.

BLOCKED

The account is temporarily blocked. It could be triggered by dLocal or merchant.

StatusProcessStatus codeSubstatusDescription
BLOCKEDDepends400blockedAccount blocked.
BLOCKEDDepends401blocked_by_merchantAccount blocked by merchant.
BLOCKEDDepends402blocked_by_fraudAccount blocked by fraud.

CANCELED

The account is voluntarily canceled. It could be triggered by dLocal or merchant.

StatusProcessStatus codeSubstatusDescription
CANCELEDNo600canceledAccount canceled.
CANCELEDNo601by_merchantAccount canceled by merchant.
CANCELEDNo602by_dlocalAccount canceled by dLocal.

REJECTED

The account is rejected. Hard decline.

StatusProcessStatus codeSubstatusDescription
REJECTEDNo500rejectedAccount rejected.
REJECTEDNo501validation_prohibited_industryAccount rejected due to prohibited industry.
REJECTEDNo502validation_restricted_industryAccount rejected due to restricted_industry.
REJECTEDNo503validation_legal_issuesAccount rejected due to legal issues.
REJECTEDNo504validation_otherThe account rejected due to other reason.
REJECTEDNo505invalid_taxidAccount rejected due to invalid KYC.
REJECTEDNo506high_riskAccount rejected due to high-risk