Status description

Understand the account status descriptions to know its condition.

Summary

Errors by status

CREATING

The account is created at dLocal.

StatusProcessStatus codeStatus detailDescription
CREATINGNo300creatingThe account is being created at dLocal.

PENDING

The account is under review, creation, or set up.

StatusProcessStatus codeStatus detailDescription
PENDINGNo100pendingAccount pending.
PENDINGNo101documentationUpdate documentation is required.
PENDINGNo102compliance_reviewAccount under compliance review.

APPROVED

The account is approved.

StatusProcessStatus codeStatus detailDescription
APPROVEDYes200approvedAccount approved.
APPROVEDYes201pending_documentationUpdate documentation is required.
APPROVEDYes202pending_compliance_reviewAccount under compliance review.
APPROVEDYes203trial_periodAccount approved with trial period.

BLOCKED

The account is temporarily blocked. It could be triggered by dLocal or merchant.

StatusProcessStatus codeStatus detailDescription
BLOCKEDNo400blockedAccount blocked.
BLOCKEDNo401blocked_by_merchantAccount blocked by merchant.

CANCELED

The account is voluntarily canceled. It could be triggered by dLocal or merchant.

StatusProcessStatus codeStatus detailDescription
CANCELEDNo600canceledAccount canceled.
CANCELEDNo601canceled_by_merchantAccount canceled by merchant.
CANCELEDNo602canceled_by_dlocalAccount canceled by dLocal.

REJECTED

The account is rejected. Hard decline.

StatusProcessStatus codeStatus detailDescription
REJECTEDNo500rejectedAccount rejected.
REJECTEDNo501validation_prohibited_industryAccount rejected due to prohibited industry.
REJECTEDNo502validation_restricted_industryAccount cannot be approved due to product or service being sold is not accepted by dLocal.
REJECTEDNo503validation_legal_issuesAccount cannot be approved due to dLocal compliance.
REJECTEDNo504validation_otherAccount cannot be approved by dLocal due to other reasons.
REJECTEDNo505invalid_taxidAccount rejected due to invalid tax ID.
REJECTEDNo506high_riskAccount rejected due to high-risk