Accounts errors detailed description

When a KYC returns a PENDING.DOCUMENTATION or a REJECTED status, an object with possible errors is provided.

Pending status documentation

For PENDING.DOCUMENTATION status:

Error	Description	Actions
`document_not_readable`	Uploaded document cannot be processed.	Resend document file, making sure it is clear.
`documents_cropped`	Uploaded document sent is cropped.	Send a picture of a physical document without cutting edges.
`documents_duplicate_type`	Uploaded document is duplicated.	Send a unique document.
`documents_same_image`	Uploaded document has similar images.	Send the required image.
`documents_expired`	The document could not be used for verification because it has expired	Send a document with a valid expiration date.
`documents_failed_other`	The document could not be verified due to a general error.	Resend document file.
`documents_invalid`	The document sent is not supported.	Send a valid document according to documentation.
`documents_photo_mismatch`	The document photo does not match the selfie or proof of life sent.	Verify which information is correct and resend a matching pair consisting of a selfie or proof of life and a document.
`documents_too_large`	Uploaded document has a size of over 10MB.	Resend document file, making sure its size is no more than 10MB.
`documents_type_not_supported`	Document uploaded by the user is different than expected.	Send a valid document according to documentation.
`validation_missing_ubo`	dLocal could not find given shareholder´s information.	Verify the tax ID informed is correct.
`validation_missing_director`	dLocal could not find given director´s information.	Verify the tax ID informed is correct.
`legal_representative_not_found_in_company`	The legal representative is not related to the company.	Please share a document that could prove the relationship of the legal representative with the company.
`documents_bad_text`	The document has difficult to read information.	Resend document file making sure its content is legible.
`documents_blurry_text`	The document image is blurry.	Resend document file making sure its content is legible.
`documents_small_image_size`	The document resolution has to be 600x600 or higher.	Resend a valid file with a 600x600 resolution at least.
`documents_unexpected_data`	The document has unexpected data.	Send a valid document according to documentation.
`documents_no_text`	The document has no text.	Send a valid document according to documentation.
`documents_no_face`	The document has no photo.	Send a picture of a full color physical document.
`documents_grayscale_image`	Given document has to be a full color version.	Send a colored photo of the document.
`documents_screen_photo`	Image sent is not a photo but a screenshot.	Send a picture of a full color physical document
`documents_missing_fields`	The document has missing information.	Send a valid document according to documentation, the current one has fields missing.
`documents_wrong_format`	The document format is not supported.	Send a valid document according to documentation.
`selfie_multiple_faces`	Multiple faces found on the picture.	Send a new photo with the face of only one person.
`selfie_no_face`	Face not found on the picture.	Send a new photo with the face of only one person.
`selfie_not_valid`	The selfie sent is not valid.	Send a new photo, ensuring proper orientation and illumination.
`proof_of_life_not_valid`	The proof of life sent is not valid.	Send a new validation, ensuring proper orientation and illumination.
`proof_of_life_no_face`	Face not found in the proof of life.	Send a new photo with the face of only one person.
`proof_of_life_multiple_faces`	Multiple faces found in the proof of life.	Send a new photo with the face of only one person.
`documents_missmatch`	Document does not match with other parameters.	Send a new document matching the information sent.
`website_under_construction`	Website informed is not ready yet, it doesn´t have products available.	Add products and resend the website.
`website_not_available`	Website informed is not accessible.	Check the URL format and if the domain is accessible, and then resend the website.
`website_deactivated`	Website informed is either deactivated or suspended by Platform owner.	Reactivate the site and resend the website.
`website_template`	Website informed contains mainly example products.	Add products with real images to the site and resend the website.
`website_missing_prices`	Website is missing prices.	Add prices to the products and resend the website.
`website_products_mismatch`	Website products don’t match their name and description.	Check product names, descriptions and images. And then resend the website.
`tax_id_inactive`	Tax ID not active according to regulator.	Verify tax ID and resend information.
`tax_id_expired`	Tax ID has expired.	Verify tax ID and send a non expired one.
`tax_id_invalid`	Tax ID number invalid.	Verify tax ID and resend information.
`tax_id_other`	Other issues related to tax ID.	Verify tax ID and resend information.
`underage`	The document sent is from an underage person.	Send a valid document from a full legal age person.

Rejected status

For REJECTED status:

Error	Description
`legal_representative_not_found_in_company`	The legal representative is not related to the company.
`underage`	The document sent is from an underage person.
`adult_goods`	Adult goods industry is not allowed.
`financial_business`	Financial business industry is not allowed.
`counterfeit_products`	Counterfeit products or replicas are not allowed.
`marketing_practices`	Marketing practices industry is not allowed.
`non_profit`	Not for profit business are not allowed.
`turism_services`	Tourism services are not allowed.
`car_truck_services`	Car/truck rental, sales, importers, parts are not allowed.
`securities_and_trading_services`	Securities & Trading services are not allowed.
`third_party_payment_processing`	Third Party Payment Processing is not allowed.
`technology_services`	Technology services are not allowed.
`ticket_agencies`	Ticket agencies are not allowed.
`illegal_products_services`	Illegal products/services or support for illegal activities are not allowed.
`extractive_industry`	Extractive Industry is not allowed.
`gambling`	Gambling is not allowed.
`medical_products_services`	Medical products/services sales are not allowed.
`drop_shipping`	Drop shipping is not allowed.
`hazardous_materials`	Hazardous materials sales are not allowed.
`animal_products_services`	Animal products sales are not allowed.
`art_and_jewellery`	Art and jewellery sales are not allowed.
`relationship_services`	Personal Relationship and Heritage Services are not allowed.
`governmental_services`	Governmental services (embassies, consulates) are not allowed.
`real_estate_services`	Real estate services are not allowed.
`political_religious_social_campaigning`	Political, religious or Social Campaigning are not allowed.