Accounts errors detailed description

When a KYC returns a PENDING.DOCUMENTATION or a REJECTED status, an object with possible errors is provided.

Pending status documentation

For PENDING.DOCUMENTATION status:

Error	Description	Actions
`document_not_readable`	Uploaded document cannot be processed.	Resend document file, making sure it is clear.
`documents_cropped`	Uploaded document sent is cropped.	Send a picture of a physical document without cutting edges.
`documents_duplicate_type`	Uploaded document is duplicated.	Send a unique document.
`documents_same_image`	Uploaded document has similar images.	Send the required image.
`documents_expired`	The document could not be used for verification because it has expired	Send a document with a valid expiration date.
`documents_failed_other`	The document could not be verified due to a general error.	Resend document file.
`documents_invalid`	The document sent is not supported.	Send a valid document according to documentation.
`documents_photo_mismatch`	The document photo does not match the selfie or proof of life sent.	Verify which information is correct and resend a matching pair consisting of a selfie or proof of life and a document.
`documents_too_large`	Uploaded document has a size of over 10MB.	Resend document file, making sure its size is no more than 10MB.
`documents_type_not_supported`	Document uploaded by the user is different than expected.	Send a valid document according to documentation.
`validation_missing_ubo`	dLocal could not find given shareholder´s information.	Verify the tax ID informed is correct.
`validation_missing_director`	dLocal could not find given director´s information.	Verify the tax ID informed is correct.
`legal_representative_not_found_in_company`	The legal representative is not related to the company.	Please share a document that could prove the relationship of the legal representative with the company.
`documents_bad_text`	The document has difficult to read information.	Resend document file making sure its content is legible.
`documents_blurry_text`	The document image is blurry.	Resend document file making sure its content is legible.
`documents_small_image_size`	The document resolution has to be 600x600 or higher.	Resend a valid file with a 600x600 resolution at least.
`documents_unexpected_data`	The document has unexpected data.	Send a valid document according to documentation.
`documents_no_text`	The document has no text.	Send a valid document according to documentation.
`documents_no_face`	The document has no photo.	Send a picture of a full color physical document.
`documents_grayscale_image`	Given document has to be a full color version.	Send a colored photo of the document.
`documents_screen_photo`	Image sent is not a photo but a screenshot.	Send a picture of a full color physical document
`documents_missing_fields`	The document has missing information.	Send a valid document according to documentation, the current one has fields missing.
`documents_wrong_format`	The document format is not supported.	Send a valid document according to documentation.
`selfie_multiple_faces`	Multiple faces found on the picture.	Send a new photo with the face of only one person.
`selfie_no_face`	Face not found on the picture.	Send a new photo with the face of only one person.
`selfie_not_valid`	The selfie sent is not valid.	Send a new photo, ensuring proper orientation and illumination.
`proof_of_life_not_valid`	The proof of life sent is not valid.	Send a new validation, ensuring proper orientation and illumination.
`proof_of_life_no_face`	Face not found in the proof of life.	Send a new photo with the face of only one person.
`proof_of_life_multiple_faces`	Multiple faces found in the proof of life.	Send a new photo with the face of only one person.
`documents_missmatch`	Document does not match with other parameters.	Send a new document matching the information sent.
`website_under_construction`	Website informed is not ready yet.	Send a valid website.
`website_not_available`	Website informed is unavailable.	Send a valid website.
`tax_id_inactive`	Tax ID not active according to regulator.	Verify tax ID and resend information.
`tax_id_expired`	Tax ID has expired.	Verify tax ID and send a non expired one.
`tax_id_invalid`	Tax ID number invalid.	Verify tax ID and resend information.
`tax_id_other`	Other issues related to tax ID.	Verify tax ID and resend information.
`underage`	The document sent is from an underage person.	Send a valid document from a full legal age person.

Rejected status

For REJECTED status:

Error	Description
`validation_prohibited_industry`	Account rejected due to prohibited industry.
`validation_restricted_industry`	Account cannot be approved due to product or service being sold is not accepted by dLocal.
`validation_legal_issues`	Account cannot be approved by dLocal due to other reasons.
`invalid_taxid`	Account rejected due to invalid tax ID.
`high_risk`	Account rejected due to high-risk.
`validation_other`	Account cannot be approved by dLocal due to other reasons.