Account status

All countries

Status typeStatus codeStatus detail
PENDING101The account is pending.
PENDING105Update phone number required.
PENDING106Update address required.
PENDING107Update email required.
PENDING108Update images required.
ACTIVE300The account is active.
ACTIVE302The account is being cancelled.
REJECTED500The operation was rejected.
REJECTED505Invalid KYC process.
REJECTED510User blacklisted.
CANCELLED600The account is cancelled.

Argentina / Brazil

Status typeStatus codeStatus detail
WAITING_FOR_IMAGES200Images are required.


Status typeStatus codeStatus detail
WAITING_FOR_OTP_EMAIL201OTP Email is required.
WAITING_FOR_OTP_PHONE202OTP Phone is required.
WAITING_FOR_OTP_PHONE203Error while sending OTP to phone.
WAITING_FOR_OTP_PHONE204Update phone number required.


The OTP code sent by dLocal will be valid for 5 minutes.