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Dispute status

StatusStatus codeDescription
SUBMITTED101The chargeback has been submitted to the network.
FIRST_DISPUTE_OPEN_ACTION_REQUIRED201The network needs more information about the case.
FIRST_DISPUTE_OPEN202The case is open, waiting for the network to answer. This can take up to 45 days to get an answer from the merchant.
FIRST_DISPUTE_REFUTED203The merchant has disputed the chargeback.
SECOND_DISPUTE_SUBMITTED2042nd dispute submitted, waiting for the network to answer. This can take up to 45 days to get an answer from the merchant.
SECOND_DISPUTE_OPEN_ACTION_REQUIRED205The network needs more information about the case.
SECOND_DISPUTE_OPEN206Second dispute open, waiting for the network to answer. This can take up to 45 days to get an answer from the merchant.
ARBITRATION_OPEN207The case is in Arbitration.
DISPUTE_LOST208The case was lost. The case is closed.
DISPUTE_WON209The case was won. The case is closed.

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Dlocal LLP (Company Number UK OC413287) is a limited liability partnership incorporated in England and Wales. DLocal Limited (Company Registration Number C77538) is authorised by the Malta Financial Services Authority under the Financial Institutions Act for the issuance of electronic money and the provision of payment services. Dlocal Corp LLP (Company Number UK OC 424987) is registered as a Money Service Business (MSB) with Financial Crime Enforcement Network in United States of America (USA) under MSB Registration Numbers 31000193620515. Dlocal Corp LLP acts as agent of e-commerce merchants based in the USA, and collects payments from end users based in emerging markets, on behalf of the merchants.