As the card issuer, you can create a dispute over transactions that the cardholder does not recognize.
Before creating a dispute, check if it is eligible to be disputed:
- It has not been less than 90 days since the transaction was made.
- The transaction has not been previously refunded or disputed.
- If the dispute involves goods or services provided by a merchant, make sure the cardholder has exhausted all means to resolve the problem directly, which may result in a refund and make a dispute unnecessary.
Subscribe to the Webhook Disputes events to get notifications after a dispute status has change.