If you are looking for the possible card status, please refer to this page
Status | Status code | Status detail |
---|
PENDING | 100 | The operation is pending. |
PENDING | 101 | The account is pending. |
PENDING | 102 | The KYC process is pending. |
PENDING | 103 | The transfer is pending. |
PENDING | 105 | Update phone number required. |
PENDING | 106 | Update email required. |
PENDING | 107 | Update address required. |
PENDING | 108 | Update images required. |
Status | Status code | Status detail |
---|
WAITING_FOR_IMAGES | 200 | Images are required. |
WAITING_FOR_OTP_EMAIL | 201 | OTP EMAIL is required. |
WAITING_FOR_OTP_PHONE | 202 | OTP PHONE is required. |
WAITING_FOR_OTP_PHONE | 203 | Error while sending OTP to phone. |
WAITING_FOR_OTP_PHONE | 204 | Update phone number required. |
Status | Status code | Status detail |
---|
ACTIVE | 300 | The account is active. |
ACTIVE | 301 | Request has been accepted and is being processed. |
ACTIVE | 302 | The account is being cancelled. |
ACTIVE | 303 | The transfer is approved. |
Status | Status code | Status detail |
---|
INACTIVE | 400 | The account is inactive. |
Status | Status code | Status detail |
---|
REJECTED | 500 | The operation was rejected. |
REJECTED | 501 | Rejected by invalid address city. |
REJECTED | 502 | Rejected by invalid address state. |
REJECTED | 503 | Incorrect address. |
REJECTED | 504 | Rejected by ZIP code. |
REJECTED | 505 | Invalid KYC process. |
REJECTED | 506 | There is a problem with your request. |
REJECTED | 507 | ID cannot be validated. |
REJECTED | 508 | Selfie cannot be validated. |
REJECTED | 509 | Account already exists. |
REJECTED | 510 | User blacklisted. |
REJECTED | 511 | Invalid birthdate. |
REJECTED | 512 | Document is invalid. |
REJECTED | 513 | Password is invalid. |
REJECTED | 514 | Card already exists. |
REJECTED | 515 | Error in Issuer. |
REJECTED | 516 | Timeout expired while executing the transaction. |
REJECTED | 517 | The source account does not exist. |
REJECTED | 518 | The source account has no funds. |
REJECTED | 519 | The destination account does not exist. |
REJECTED | 520 | Amount too large. |
REJECTED | 521 | Amount too small. |
REJECTED | 523 | Rejected by invalid OTP. |
REJECTED | 524 | User must be over 18 years old. |
REJECTED | 525 | Rejected by invalid expedition date. |
Status | Status code | Status detail |
---|
CANCELLED | 600 | The account is cancelled. |
CANCELLED | 601 | The card is cancelled. |
Status | Status code | Status detail | Country |
---|
ERROR | 5011 | Email already exists. | ALL |
ERROR | 5012 | Phone number already exists. | ALL |
ERROR | 5014 | Invalid state code. | ALL |
ERROR | 5015 | Invalid city code. | ALL |
ERROR | 5018 | Document already exist. | ALL |
ERROR | 5019 | Account identifier already used. | ALL |
ERROR | 5020 | Document is invalid | BR |
ERROR | 5021 | Invalid name | BR |
ERROR | 5022 | Invalid last names (first or second last name) | BR |
ERROR | 5023 | Invalid birth date. | BR |
ERROR | 5024 | User blacklisted / declined by risk policy. | AR , BR |
ERROR | 5037 | Phone code and number are required. | BR |
ERROR | 5038 | Phone code or number are invalid. | BR |
ERROR | 5041 | Invalid country. | ALL |
ERROR | 5044 | Create account max attempts reached | CO |
ERROR | 5054 | Rejected by invalid expedition date. | CO |
Status | Status code | Status detail | Country |
---|
ERROR | 3007 | Maximum upload size exceeded. | AR , BR |
ERROR | 3008 | Invalid file extension + [param name]. | AR , BR |
ERROR | 5025 | The document type is not accepted. | BR |
ERROR | 5026 | Low quality selfie | BR |
ERROR | 5027 | The uploaded image is not a selfie or is inconsistent. | BR |
ERROR | 5028 | This is not a identity document front, is a identity document back. | BR |
ERROR | 5029 | This is not a identity document front. | BR |
ERROR | 5030 | This is not a identity document back, is a identity document front. | BR |
ERROR | 5031 | This is not a identity document back. | BR |
ERROR | 5032 | This is not a driver's license front, is a driver's license back. | BR |
ERROR | 5033 | This is not a driver's license front. | BR |
ERROR | 5034 | This is not a driver's license back, is a driver's license front. | BR |
ERROR | 5035 | This is not a driver's license back. | BR |
ERROR | 5036 | A readable data could not be identified in the image sent. | AR , BR |
ERROR | 5039 | File must be JPEG or PNG. | BR |
ERROR | 5040 | Duplicated image. | BR |
ERROR | 5059 | Selfie could not be validated. | AR |
Status | Status code | Status detail | Country |
---|
ERROR | 5005 | Invalid OTP. | CO |
ERROR | 5042 | Account Creation has expired. | CO |
ERROR | 5043 | OTP code has expired. | CO |
ERROR | 7003 | Resend OTP max attempts reached. | CO |
Status | Status code | Status detail | Country |
---|
ERROR | 3001 | Invalid credentials. | ALL |
ERROR | 3002 | Unregistered IP address. | ALL |
ERROR | 3003 | Merchant has no authorization to use this API. | ALL |
ERROR | 3004 | Signature not match. | ALL |
ERROR | 3005 | Token not found or inactive. | ALL |
ERROR | 3006 | Invalid token. | ALL |
ERROR | 4004 | Account not found. | ALL |
ERROR | 4005 | Card not found. | ALL |
ERROR | 4006 | Transfer not found. | ALL |
ERROR | 4007 | Webhook not found. | ALL |
ERROR | 4008 | Webhook URL already exists. | ALL |
ERROR | 4009 | Webhook event already exist. | ALL |
ERROR | 4010 | Statement not found. | PA |
ERROR | 5000 | Invalid request. | ALL |
ERROR | 5001 | Invalid parameter + [param name]. | ALL |
ERROR | 5002 | Missing parameter + [param name]. | ALL |
ERROR | 5003 | Invalid account status. | ALL |
ERROR | 5004 | Invalid card status. | ALL |
ERROR | 5006 | Transfer error due merchant reference already used. | ALL |
ERROR | 5007 | Transfer error due compliance limits. | ALL |
ERROR | 5008 | Transfer error due end beneficiary blacklisted. | ALL |
ERROR | 5009 | Transfer error due Insufficient funds. | ALL |
ERROR | 5010 | Transfer error due to compliance. | ALL |
ERROR | 5013 | Token has expired. The end user has to login to "Issuer login page". | ALL |
ERROR | 5016 | Invalid card identifier. | ALL |
ERROR | 5017 | Card identifier already used. | ALL |
ERROR | 5045 | Create card max attempts reached. | CO |
ERROR | 5047 | Incorrect Address. | AR |
ERROR | 5048 | Incorrect zip code | AR |
ERROR | 5049 | Incorrect tax identifier | AR |
ERROR | 5046 | Error in issuer | ALL |
ERROR | 5051 | Encrypted card activation code is invalid. | PA |
ERROR | 5052 | Invalid activation code. | PA |
ERROR | 5053 | Activation code does not correspond with the card ID. | PA |
ERROR | 5054 | Invalid card type | ALL |
ERROR | 5055 | Tracking not found. | ALL |
ERROR | 5057 | The state code does not correspond to the region. | BR |
ERROR | 5058 | Further information is required to create the account. | PE |
ERROR | 7000 | Internal error. | ALL |
ERROR | 7002 | Error saving data card on third party vaulting. | ALL |
ERROR | 7004 | Cards Batch already exists. | ALL |
ERROR | 7005 | Dispute already exists. | ALL |
ERROR | 7006 | Period for dispute already passed. | ALL |
ERROR | 7007 | A dispute already exist for this transaction. | ALL |
ERROR | 7008 | Dispute not found. | ALL |
ERROR | 7009 | Tracking status not available. | ALL |
ERROR | 7010 | Transactions with a REJECTED status are not eligible for dispute. | ALL |
When Error 5013 appear you need to redirect the following URL:
https://issuing.dlocal.com/login?callback_url=URL&account_id=ACCOUNT_ID
Parameter | Description |
---|
callback_url | URL to redirect to after successful login process. |
account_id | User's account ID. |
Status | Status Code | Status detail |
---|
PENDING | 100 | The payment is pending. |
COMPLETED | 200 | The payment was completed. |
REJECTED | 300 | The payment was rejected. |
REJECTED | 301 | Rejected by bank. |
REJECTED | 302 | Insufficient amount. |
REJECTED | 303 | Card blacklisted. |
REJECTED | 304 | Score validation. |
REJECTED | 305 | Max attempts reached. |
REJECTED | 306 | Call bank for authorize. |
REJECTED | 307 | Duplicated payment. |
REJECTED | 308 | Credit card disabled. |
REJECTED | 309 | Card expired. |
REJECTED | 310 | Card reported lost. |
REJECTED | 311 | Card requested by the bank. |
REJECTED | 312 | Card restricted by the bank. |
REJECTED | 313 | Card reported stolen. |
REJECTED | 314 | Invalid card number. |
REJECTED | 315 | Invalid security code. |
REJECTED | 316 | Unsupported operation. |
REJECTED | 317 | Rejected due to high risk. |
REJECTED | 318 | Invalid transaction. |
REJECTED | 319 | Amount exceeded. |
REJECTED | 320 | 3D-Secure is required. |
REJECTED | 321 | Error in acquirer. |
REJECTED | 322 | Wallet disabled |
REJECTED | 323 | Invalid user account |
REJECTED | 324 | Invalid PIN |
REJECTED | 325 | Transaction frequency limit exceeded |
REJECTED | 326 | User account disabled or expired |
REJECTED | 327 | Error in external network |
REJECTED | 328 | Rejected by the merchant due to other reason |
REJECTED | 329 | Rejected by merchant due to card blacklisted |
REJECTED | 330 | Rejected by merchant due to high risk |
REJECTED | 331 | Rejected by merchant due to Invalid transaction |
REJECTED | 332 | Rejected by merchant due to Insufficient funds |
REJECTED | 333 | Rejected by the merchant due to time out |
CANCELLED | 400 | The payment was cancelled. |