Card Status

If you are looking for the possible card status, please refer to this page

Pending Status

Status	Status code	Status detail
`PENDING`	100	The operation is pending.
`PENDING`	101	The account is pending.
`PENDING`	102	The KYC process is pending.
`PENDING`	103	The transfer is pending.
`PENDING`	105	Update phone number required.
`PENDING`	106	Update email required.
`PENDING`	107	Update address required.
`PENDING`	108	Update images required.

Waiting for information

Status	Status code	Status detail
`WAITING_FOR_IMAGES`	200	Images are required.
`WAITING_FOR_OTP_EMAIL`	201	OTP EMAIL is required.
`WAITING_FOR_OTP_PHONE`	202	OTP PHONE is required.
`WAITING_FOR_OTP_PHONE`	203	Error while sending OTP to phone.
`WAITING_FOR_OTP_PHONE`	204	Update phone number required.

Active Status

Status	Status code	Status detail
`ACTIVE`	300	The account is active.
`ACTIVE`	301	Request has been accepted and is being processed.
`ACTIVE`	302	The account is being cancelled.
`ACTIVE`	303	The transfer is approved.

Inactive Status

Status	Status code	Status detail
`INACTIVE`	400	The account is inactive.

Rejection Status

Status	Status code	Status detail
`REJECTED`	500	The operation was rejected.
`REJECTED`	501	Rejected by invalid address city.
`REJECTED`	502	Rejected by invalid address state.
`REJECTED`	503	Incorrect address.
`REJECTED`	504	Rejected by ZIP code.
`REJECTED`	505	Invalid KYC process.
`REJECTED`	506	There is a problem with your request.
`REJECTED`	507	ID cannot be validated.
`REJECTED`	508	Selfie cannot be validated.
`REJECTED`	509	Account already exists.
`REJECTED`	510	User blacklisted.
`REJECTED`	511	Invalid birthdate.
`REJECTED`	512	Document is invalid.
`REJECTED`	513	Password is invalid.
`REJECTED`	514	Card already exists.
`REJECTED`	515	Error in Issuer.
`REJECTED`	516	Timeout expired while executing the transaction.
`REJECTED`	517	The source account does not exist.
`REJECTED`	518	The source account has no funds.
`REJECTED`	519	The destination account does not exist.
`REJECTED`	520	Amount too large.
`REJECTED`	521	Amount too small.
`REJECTED`	523	Rejected by invalid OTP.
`REJECTED`	524	User must be over 18 years old.
`REJECTED`	525	Rejected by invalid expedition date.

Cancelled Status

Status	Status code	Status detail
`CANCELLED`	600	The account is cancelled.
`CANCELLED`	601	The card is cancelled.

Error Status

Create Account

Status	Status code	Status detail	Country
`ERROR`	5011	Email already exists.	`ALL`
`ERROR`	5012	Phone number already exists.	`ALL`
`ERROR`	5014	Invalid state code.	`ALL`
`ERROR`	5015	Invalid city code.	`ALL`
`ERROR`	5018	Document already exist.	`ALL`
`ERROR`	5019	Account identifier already used.	`ALL`
`ERROR`	5020	Document is invalid	`BR`
`ERROR`	5021	Invalid name	`BR`
`ERROR`	5022	Invalid last names (first or second last name)	`BR`
`ERROR`	5023	Invalid birth date.	`BR`
`ERROR`	5024	User blacklisted / declined by risk policy.	`AR`, `BR`
`ERROR`	5037	Phone code and number are required.	`BR`
`ERROR`	5038	Phone code or number are invalid.	`BR`
`ERROR`	5041	Invalid country.	`ALL`
`ERROR`	5044	Create account max attempts reached	`CO`
`ERROR`	5054	Rejected by invalid expedition date.	`CO`

Upload KYC

Status	Status code	Status detail	Country
`ERROR`	3007	Maximum upload size exceeded.	`AR`, `BR`
`ERROR`	3008	Invalid file extension + [param name].	`AR`, `BR`
`ERROR`	5025	The document type is not accepted.	`BR`
`ERROR`	5026	Low quality selfie	`BR`
`ERROR`	5027	The uploaded image is not a selfie or is inconsistent.	`BR`
`ERROR`	5028	This is not a identity document front, is a identity document back.	`BR`
`ERROR`	5029	This is not a identity document front.	`BR`
`ERROR`	5030	This is not a identity document back, is a identity document front.	`BR`
`ERROR`	5031	This is not a identity document back.	`BR`
`ERROR`	5032	This is not a driver's license front, is a driver's license back.	`BR`
`ERROR`	5033	This is not a driver's license front.	`BR`
`ERROR`	5034	This is not a driver's license back, is a driver's license front.	`BR`
`ERROR`	5035	This is not a driver's license back.	`BR`
`ERROR`	5036	A readable data could not be identified in the image sent.	`AR`, `BR`
`ERROR`	5039	File must be JPEG or PNG.	`BR`
`ERROR`	5040	Duplicated image.	`BR`
`ERROR`	5059	Selfie could not be validated.	`AR`

Send OTP

Status	Status code	Status detail	Country
`ERROR`	5005	Invalid OTP.	`CO`
`ERROR`	5042	Account Creation has expired.	`CO`
`ERROR`	5043	OTP code has expired.	`CO`
`ERROR`	7003	Resend OTP max attempts reached.	`CO`

Other error codes

Status	Status code	Status detail	Country
`ERROR`	3001	Invalid credentials.	`ALL`
`ERROR`	3002	Unregistered IP address.	`ALL`
`ERROR`	3003	Merchant has no authorization to use this API.	`ALL`
`ERROR`	3004	Signature not match.	`ALL`
`ERROR`	3005	Token not found or inactive.	`ALL`
`ERROR`	3006	Invalid token.	`ALL`
`ERROR`	4004	Account not found.	`ALL`
`ERROR`	4005	Card not found.	`ALL`
`ERROR`	4006	Transfer not found.	`ALL`
`ERROR`	4007	Webhook not found.	`ALL`
`ERROR`	4008	Webhook URL already exists.	`ALL`
`ERROR`	4009	Webhook event already exist.	`ALL`
`ERROR`	4010	Statement not found.	`PA`
`ERROR`	5000	Invalid request.	`ALL`
`ERROR`	5001	Invalid parameter + [param name].	`ALL`
`ERROR`	5002	Missing parameter + [param name].	`ALL`
`ERROR`	5003	Invalid account status.	`ALL`
`ERROR`	5004	Invalid card status.	`ALL`
`ERROR`	5006	Transfer error due merchant reference already used.	`ALL`
`ERROR`	5007	Transfer error due compliance limits.	`ALL`
`ERROR`	5008	Transfer error due end beneficiary blacklisted.	`ALL`
`ERROR`	5009	Transfer error due Insufficient funds.	`ALL`
`ERROR`	5010	Transfer error due to compliance.	`ALL`
`ERROR`	5013	Token has expired. The end user has to login to "Issuer login page".	`ALL`
`ERROR`	5016	Invalid card identifier.	`ALL`
`ERROR`	5017	Card identifier already used.	`ALL`
`ERROR`	5045	Create card max attempts reached.	`CO`
`ERROR`	5047	Incorrect Address.	`AR`
`ERROR`	5048	Incorrect zip code	`AR`
`ERROR`	5049	Incorrect tax identifier	`AR`
`ERROR`	5046	Error in issuer	`ALL`
`ERROR`	5051	Encrypted card activation code is invalid.	`PA`
`ERROR`	5052	Invalid activation code.	`PA`
`ERROR`	5053	Activation code does not correspond with the card ID.	`PA`
`ERROR`	5054	Invalid card type	`ALL`
`ERROR`	5055	Tracking not found.	`ALL`
`ERROR`	5057	The state code does not correspond to the region.	`BR`
`ERROR`	5058	Further information is required to create the account.	`PE`
`ERROR`	7000	Internal error.	`ALL`
`ERROR`	7002	Error saving data card on third party vaulting.	`ALL`
`ERROR`	7004	Cards Batch already exists.	`ALL`
`ERROR`	7005	Dispute already exists.	`ALL`
`ERROR`	7006	Period for dispute already passed.	`ALL`
`ERROR`	7007	A dispute already exist for this transaction.	`ALL`
`ERROR`	7008	Dispute not found.	`ALL`
`ERROR`	7009	Tracking status not available.	`ALL`
`ERROR`	7010	Transactions with a REJECTED status are not eligible for dispute.	`ALL`

Error 5013 detail

When Error 5013 appear you need to redirect the following URL:

https://issuing.dlocal.com/login?callback_url=URL&account_id=ACCOUNT_ID

Parameter	Description
`callback_url`	URL to redirect to after successful login process.
`account_id`	User's account ID.

Transaction status codes

Status	Status Code	Status detail
`PENDING`	100	The payment is pending.
`COMPLETED`	200	The payment was completed.
`REJECTED`	300	The payment was rejected.
`REJECTED`	301	Rejected by bank.
`REJECTED`	302	Insufficient amount.
`REJECTED`	303	Card blacklisted.
`REJECTED`	304	Score validation.
`REJECTED`	305	Max attempts reached.
`REJECTED`	306	Call bank for authorize.
`REJECTED`	307	Duplicated payment.
`REJECTED`	308	Credit card disabled.
`REJECTED`	309	Card expired.
`REJECTED`	310	Card reported lost.
`REJECTED`	311	Card requested by the bank.
`REJECTED`	312	Card restricted by the bank.
`REJECTED`	313	Card reported stolen.
`REJECTED`	314	Invalid card number.
`REJECTED`	315	Invalid security code.
`REJECTED`	316	Unsupported operation.
`REJECTED`	317	Rejected due to high risk.
`REJECTED`	318	Invalid transaction.
`REJECTED`	319	Amount exceeded.
`REJECTED`	320	3D-Secure is required.
`REJECTED`	321	Error in acquirer.
`REJECTED`	322	Wallet disabled
`REJECTED`	323	Invalid user account
`REJECTED`	324	Invalid PIN
`REJECTED`	325	Transaction frequency limit exceeded
`REJECTED`	326	User account disabled or expired
`REJECTED`	327	Error in external network
`REJECTED`	328	Rejected by the merchant due to other reason
`REJECTED`	329	Rejected by merchant due to card blacklisted
`REJECTED`	330	Rejected by merchant due to high risk
`REJECTED`	331	Rejected by merchant due to Invalid transaction
`REJECTED`	332	Rejected by merchant due to Insufficient funds
`REJECTED`	333	Rejected by the merchant due to time out
`CANCELLED`	400	The payment was cancelled.