Cancellation request received.
Note: Cancellation is processed asynchronously for some payment methods (e.g., Pix Automático). In these cases, the synchronous response returns status: PENDING while the bank processes the request. The final CANCELLED status is confirmed via webhook notification to the notification_url.
dLocal sends an asynchronous notification to the notification_url once the cancellation is confirmed. There are two scenarios:
Cancelled — merchant-initiated (confirmed by bank)
{
"id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca3",
"external_id": "31231jj223",
"currency": "BRL",
"country": "BR",
"type": "MERCHANT_SUBSCRIPTION",
"payment_method_id": "XA",
"payment_method_flow": "DIRECT",
"payment_method_type": "TICKET",
"created_date": "2024-07-26T20:37:20.000+0000",
"approved_date": "2024-07-26T20:39:24.000+0000",
"status": "CANCELLED",
"status_detail": "The enrollment is cancelled.",
"status_code": "400",
"notification_url": "http://merchantsite.com/notifications"
}
Cancelled — user-initiated (cancelled directly through home banking)
{
"id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca3",
"external_id": "31231jj223",
"currency": "BRL",
"country": "BR",
"type": "MERCHANT_SUBSCRIPTION",
"payment_method_id": "XA",
"payment_method_flow": "DIRECT",
"payment_method_type": "TICKET",
"created_date": "2024-07-26T20:37:20.000+0000",
"approved_date": "2024-07-26T20:39:24.000+0000",
"status": "CANCELLED",
"status_detail": "Enrollment cancelled by user",
"status_code": "401",
"notification_url": "http://merchantsite.com/notifications"
}
