Shopify FAQ
Frequently asked questions about how to collect and manage payments with Shopify and dLocal.
Find the answer to the most common issues when integrating Shopify with dLocal related to:
If you want to start using Shopify with dLocal, we encourage you to read the Shopify setup section.

Transactions

Why are the transactions pending at the Merchant Dashboard?
Why can’t I see pending transactions at Shopify Admin?
When can I transfer the funds to my bank account?

Credentials

Where can I find my credentials?

Transfers

How can I transfer the funds to my bank account?

Payments

Can I collect payments in the US and EU with dLocal?
How do I refund a payment?