Market specifications

Take a look of all the payment methods available.

Country reference Cards supported APM supported

Cards

Find all the information about the card supported capabilities.

Capabilities Process Card Payments

Alternative Payments

Learn how to integrate cash, bank transfer or wallet payment.

Webpay Sencillito Khipu Mercado Pago Servipag

Market specifications

Do you want to know more information about Chile's market? Go to the Chile’s economy and eCommerce market article.

Country reference

`country` code	`currency` code	`amount` decimals	`document` name	`document` format	`document` required?
`CL`	`CLP`	0	CI or RUT	Between 8 to 9 characters	Yes

Cards supported

`payment_method_id`	Brand ID	Name	`payment_method_type`	Details	Allowed Flows
`CARD`	`VI`	Visa	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`VD`	Visa Debit	`CARD`	Debit Card	`DIRECT` `REDIRECT`
`CARD`	`MC`	Mastercard	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`MD`	Mastercard Debit	`CARD`	Debit Card	`DIRECT` `REDIRECT`
`CARD`	`AE`	American Express	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`CM`	CMR	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`MH`	Mach	`CARD`	Prepaid Card	`DIRECT` `REDIRECT`

ℹ️
To offer all the card options that may be available in your integration, send the payment_method_id as CARD.

Alternative Payment Method supported

`payment_method_id`	Name	`payment_method_type`	Details	Allowed Flows
`WP`	Webpay	`BANK_TRANSFER`	Bank Transfer Online	`REDIRECT`
`SK`	Sencillito	`TICKET`	Cash Payment	`DIRECT` `REDIRECT`
`IO`	Khipu	`BANK_TRANSFER`	Bank Transfer Online	`REDIRECT`
`MP`	Mercado Pago	`BANK_TRANSFER`	Wallet	`DIRECT` `REDIRECT`
`SP`	Servipag	`TICKET`	Cash Payment	`DIRECT` `REDIRECT`

Cards

Capabilities

To view the information for all the cards, position the cursor over the table and use the horizontal scroll to navigate.

	Visa Credit	Mastercard Credit	Visa Debit	Mastercard Debit	American Express	CMR	Mach
Minimum amount	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP
Refunds	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Recurring	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Chargeback option	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Chargeback Dispute option	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Descriptor	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.

How to process Card Payments?

Learn how to process payments with credit and debit cards with dLocal in our Card Payments section.

Alternative Payment Method

Webpay

Webpay is the most popular payment platform in Chile.

When paying with Webpay, users will be able to choose between credit or debit cards, after which they will be redirected to the card's issuer bank in order to validate/authorize the payment.

Capabilities

	Webpay
Min. amount	50 CLP
Max. expiration time supported	5 days
Notification delay	Immediate
Refunds	Yes
Flow	`REDIRECT`

UX Flow

The screenshots illustrate a generic Webpay redirect flow, choosing cards as the payment method.

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`WP` ID of the selected payment method.	Yes
`payment_method_flow`	String	`REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	Number	Document of the payer.	Yes
`order_id`	Number	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 100,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "WP",
    "payment_method_flow": "REDIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "R-4-aa96606a-aad8-4112-b9b7-238e8ca88d52",
    "amount": 100,
    "currency": "CLP",
    "payment_method_id": "WP",
    "payment_method_type": "BANK_TRANSFER",
    "payment_method_flow": "REDIRECT",
    "country": "CL",
    "created_date": "2023-01-17T15:37:04.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk1483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-a2f0585e-6bfc-4e15-8665-a5fcc343789d"
}

Sencillito

A solution used mainly to pay utilities and bills.

Sencillito provides vouchers that users can use to make cash payments at a wide range of stores across the country and also to pay online with debit/prepaid cards or bank transfers.

Capabilities

	Sencillito
Min. amount	50 CLP
Max. expiration time supported	7 days
Notification delay	Immediate
Refunds	Yes
Flow	`DIRECT` `REDIRECT`

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`SK` ID of the selected payment method.	Yes
`payment_method_flow`	String	`DIRECT` or `REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	Number	Document of the payer.	Yes
`order_id`	Number	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 10000,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "SK",
    "payment_method_flow": "DIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "D-4-77c8f76f-5f12-463f-9176-1ad56ebfbb1e",
    "amount": 10000,
    "currency": "CLP",
    "payment_method_id": "SK",
    "payment_method_type": "TICKET",
    "payment_method_flow": "DIRECT",
    "country": "CL",
    "bank_transfer": {},
    "ticket": {
        "type": "CUSTOM",
        "number": "134216",
        "expiration_date": "2023-06-17T02:59:00.000+0000",
        "provider_logo": "https://static.dlocal.com/images/providers/sencillito.png",
        "image_url": "https://pay.dlocal.com/gmf-apm/payments/M-0e85fa4f-c613-4995-b9bb-c489712643a1",
        "amount": 10000,
        "currency": "CLP"
    },
    "created_date": "2023-06-10T15:32:33.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk3483kqw0",
    "notification_url": "http://merchantsite.com/notification/new"
}

Example ticket

Sencillito UI built with the information in the example above.

User Interface Tips UI

If you are using these payment methods through a DIRECT integration, follow the tips below in order to make it easier for your customers to complete payments, boosting your conversion rates.

Element	Tip
Ticket Number	It is the number that payers must dictate the cashiers in order to complete payment. Name it "Código".
Currency and Amount	Should be relevant elements in the ticket. Users need to have that information very clear.
Currency Symbol	$
Expiration date	Display this element clearly and visible enough. In Chile, the date format is DD/MM/YYYY.
Payment instructions	Although most users are familiarized with payment methods such as Sencillito, it is a good practice to help those who are not. The image above is an example of instructions, but if needed, our team will be happy to help you with more personalized instructions.
Portal Sencillito	Most users prefer to pay Sencillito transactions using cash, but some of them prefer to pay them digitally. In order to do so, they need to visit the Sencillito page and input the Ticket Number.
Store locator	Link it to https://www.google.com/maps/search/sencillito/.
Save button	It helps users to have their tickets always on their phones, making it needless to take notes or keep the browser open.
Print button	It is useful for some users who need to have their tickets printed.

Khipu

Redirect solution that processes online transfers for all Chilean banks.

Capabilities

	Khipu
Min. amount	2000 CLP
Max. expiration time supported	5 days
Notification delay	Immediate
Refunds	Yes
Flow	`REDIRECT`

UX Flow

The screenshots illustrate a generic Khipu redirect flow.

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`IO` ID of the selected payment method.	Yes
`payment_method_flow`	String	`REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	Number	Document of the payer.	Yes
`order_id`	Number	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 100,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "IO",
    "payment_method_flow": "REDIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "R-4-asaf2e49-7a13-4148-b148-6e912ec612d4",
    "amount": 100,
    "currency": "CLP",
    "payment_method_id": "IO",
    "payment_method_type": "BANK_TRANSFER",
    "payment_method_flow": "REDIRECT",
    "country": "CL",
    "created_date": "2023-01-17T15:37:59.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "345411483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-63350f10-e7db-405c-be64-1c5d97be45e1"
}

Mercado Pago

Mercado Pago is a very popular wallet in several countries in Latin America which allow its users to make one-shot payments; as well as recurring payments just by authorizing the merchant on the enrollment payment.

Capabilities

	Mercado Pago
Min. amount	50 CLP
Max. expiration time supported	5 minutes (authentication)
Notification delay	Immediate
Refunds	Yes
Flow	`DIRECT` `REDIRECT`

UX Flow

One-shot payment

Tokenized wallet

How to process Mercado Pago payments?

Learn how to process with wallets (one-shot payments and wallet tokenization) with dLocal in our Wallets Payment section.

Servipag

Servipag offers physical and online payments. Users can pay with a card or cash.
For the physical alternative, Servipag has over a thousand stores, both under the SERVIPAG brand and other brands.

Capabilities

	Servipag
Min. amount	50 CLP
Max. expiration time supported	7 days
Notification delay	Immediate
Refunds	Yes
Flow	`DIRECT` `REDIRECT`

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`SP` ID of the selected payment method.	Yes
`payment_method_flow`	String	`DIRECT` or `REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	Number	Document of the payer.	Yes
`order_id`	Number	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 10000,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "SP",
    "payment_method_flow": "DIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "D-4-c89f518f-87dd-4938-76b1-ed66f307a6ea",
    "amount": 10000,
    "currency": "CLP",
    "payment_method_id": "SP",
    "payment_method_type": "TICKET",
    "payment_method_flow": "DIRECT",
    "country": "CL",
    "bank_transfer": {},
    "ticket": {
        "type": "CUSTOM",
        "number": "1000863245",
        "expiration_date": "2023-06-18T02:59:00.000+0000",
        "company_name": "dLocal",
        "company_id": "50283",
        "company_id2": "50284",
        "provider_name": "SERVIPAG",
        "provider_logo": "https://pay.dlocal.com/views/2.0/images/payments/SP.png",
        "image_url": "https://pay.dlocal.com/gmf-apm/payments/M-9f44955d-a6c5-4ffb-a397-47c6411922b0"
    },
    "created_date": "2023-06-11T15:34:11.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk3483kqw0",
    "notification_url": "http://merchantsite.com/notification/new"
}

Example ticket

Example Servipag UI built with the information in the example above.

User Interface Tips UI

If you are using this payment method through a DIRECT integration, follow the tips below in order to make it easier for your customers to complete payments, boosting your conversion rates.

Element	Tip
Ticket Number	It is the number that payers must dictate to the cashiers in order to complete payment. Name it "Referencia" and separate it this way so it is easier to read: 3 digits - 3 digits - 4 digits.
Currency and Amount	Should be relevant elements in the ticket. Users need to have that information very clearly.
Currency Symbol	$
Type of payment	Include company_id2 and company_id numbers, as they are important for payers that pay in physical stores.
Expiration date	Display this element clearly and visible enough. In Chile, the date format is DD/MM/YYYY.
Accreditation delay	Let users know that their payment will be credited immediately. This brings confidence and a sense of security that helps conversion rates.
Payment instructions	Although most users are familiarized with Servipag, it is a good practice to help those who are not. The image above is an example of instructions, but if needed, our team will be happy to help you with more personalized instructions.
Store locator	Link it to google.com/maps/search/servipag/.
Save button	It helps users to have their tickets always on their phones, making it needless to take notes or keep the browser open.
Print button	It is useful for some users who need to have their tickets printed.