Market specifications

Take a look of all the payment methods available.

Country reference Cards supported APM supported

Cards

Find all the information about the card supported capabilities.

Capabilities Process Card Payments

Alternative Payments

Learn how to integrate cash, bank transfer or wallet payment.

Webpay Sencillito Khipu Mercado Pago Servipag

Market specifications

Do you want to know more information about Chile's market? Go to the Chile’s economy and eCommerce market article.

Country reference

`country` code	`currency` code	`amount` decimals	`document` name	`document` format	`document` required?
`CL`	`CLP`	0	CI or RUT	Between 8 to 9 characters	Yes

👍
Multi-currency support available for cards
Supports charging in either USD or local currency for debit card transactions. To charge in USD, use the currency_to_charge parameter with the value USD; otherwise, the transaction will be processed in local currency by default.

Cards supported

`payment_method_id`	Brand ID	Name	`payment_method_type`	Details	Allowed Flows
`CARD`	`VI`	Visa	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`VD`	Visa Debit	`CARD`	Debit Card	`DIRECT` `REDIRECT`
`CARD`	`MC`	Mastercard	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`MD`	Mastercard Debit	`CARD`	Debit Card	`DIRECT` `REDIRECT`
`CARD`	`AE`	American Express	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`CM`	CMR	`CARD`	Credit Card	`DIRECT` `REDIRECT`
`CARD`	`MH`	Mach	`CARD`	Prepaid Card	`DIRECT` `REDIRECT`

ℹ️
To offer all the card options that may be available in your integration, send the payment_method_id as CARD.

Alternative Payment Method supported

`payment_method_id`	Name	`payment_method_type`	Details	Allowed Flows
`WP`	Webpay	`BANK_TRANSFER`	Bank Transfer Online	`REDIRECT`
`SK`	Sencillito	`TICKET`	Cash Payment	`DIRECT` `REDIRECT`
`IO`	Khipu	`BANK_TRANSFER`	Bank Transfer Online	`REDIRECT`
`MP`	Mercado Pago	`BANK_TRANSFER`	Wallet	`DIRECT` `REDIRECT`
`SP`	Servipag	`TICKET`	Cash Payment	`DIRECT` `REDIRECT`

Cards

Capabilities

To view the information for all the cards, position the cursor over the table and use the horizontal scroll to navigate.

	Visa Credit	Mastercard Credit	Visa Debit	Mastercard Debit	American Express	CMR	Mach
Minimum amount	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP	50 CLP
Refunds	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Recurring	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Chargeback option	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Chargeback Dispute option	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Charge in USD	Yes	Yes	Yes	Yes	Yes	Yes	Yes
Descriptor	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.	Can be personalized, depending on the provider.

How to process Card Payments?

Learn how to process payments with credit and debit cards with dLocal in our Card Payments section.

Alternative Payment Method

Webpay

Webpay is the most popular payment platform in Chile.

When paying with Webpay, users will be able to choose between credit or debit cards, after which they will be redirected to the card's issuer bank in order to validate/authorize the payment.

Capabilities

	Webpay
Min. amount	50 CLP
Max. expiration time supported	5 days
Notification delay	Immediate
Refunds	Yes
Flow	`REDIRECT`

UX Flow

The screenshots illustrate a generic Webpay redirect flow, choosing cards as the payment method.

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`WP` ID of the selected payment method.	Yes
`payment_method_flow`	String	`REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	String	Document of the payer.	Yes
`order_id`	String	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 100,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "WP",
    "payment_method_flow": "REDIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "R-4-aa96606a-aad8-4112-b9b7-238e8ca88d52",
    "amount": 100,
    "currency": "CLP",
    "payment_method_id": "WP",
    "payment_method_type": "BANK_TRANSFER",
    "payment_method_flow": "REDIRECT",
    "country": "CL",
    "created_date": "2023-01-17T15:37:04.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk1483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-a2f0585e-6bfc-4e15-8665-a5fcc343789d"
}

Sencillito

A solution used mainly to pay utilities and bills.

Sencillito provides vouchers that users can use to make cash payments at a wide range of stores across the country and also to pay online with debit/prepaid cards or bank transfers.

Capabilities

	Sencillito
Min. amount	50 CLP
Max. expiration time supported	7 days
Notification delay	Immediate
Refunds	Yes
Flow	`DIRECT` `REDIRECT`

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`SK` ID of the selected payment method.	Yes
`payment_method_flow`	String	`DIRECT` or `REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	String	Document of the payer.	Yes
`order_id`	String	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 10000,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "SK",
    "payment_method_flow": "DIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "D-4-77c8f76f-5f12-463f-9176-1ad56ebfbb1e",
    "amount": 10000,
    "currency": "CLP",
    "payment_method_id": "SK",
    "payment_method_type": "TICKET",
    "payment_method_flow": "DIRECT",
    "country": "CL",
    "bank_transfer": {},
    "ticket": {
        "type": "CUSTOM",
        "number": "134216",
        "expiration_date": "2023-06-17T02:59:00.000+0000",
        "provider_logo": "https://static.dlocal.com/images/providers/sencillito.png",
        "image_url": "https://pay.dlocal.com/gmf-apm/payments/M-0e85fa4f-c613-4995-b9bb-c489712643a1",
        "amount": 10000,
        "currency": "CLP"
    },
    "created_date": "2023-06-10T15:32:33.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk3483kqw0",
    "notification_url": "http://merchantsite.com/notification/new"
}

Example ticket

Sencillito UI built with the information in the example above.

User Interface Tips UI

If you are using these payment methods through a DIRECT integration, follow the tips below in order to make it easier for your customers to complete payments, boosting your conversion rates.

Element	Tip
Ticket Number	It is the number that payers must dictate the cashiers in order to complete payment. Name it "Código".
Currency and Amount	Should be relevant elements in the ticket. Users need to have that information very clear.
Currency Symbol	$
Expiration date	Display this element clearly and visible enough. In Chile, the date format is DD/MM/YYYY.
Payment instructions	Although most users are familiarized with payment methods such as Sencillito, it is a good practice to help those who are not. The image above is an example of instructions, but if needed, our team will be happy to help you with more personalized instructions.
Portal Sencillito	Most users prefer to pay Sencillito transactions using cash, but some of them prefer to pay them digitally. In order to do so, they need to visit the Sencillito page and input the Ticket Number.
Store locator	Link it to https://www.google.com/maps/search/sencillito/.
Save button	It helps users to have their tickets always on their phones, making it needless to take notes or keep the browser open.
Print button	It is useful for some users who need to have their tickets printed.

Khipu

Redirect solution that processes online transfers for all Chilean banks.

Capabilities

	Khipu
Min. amount	2000 CLP
Max. expiration time supported	5 days
Notification delay	Immediate
Refunds	Yes
Flow	`REDIRECT`

UX Flow

The screenshots illustrate a generic Khipu redirect flow.

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`IO` ID of the selected payment method.	Yes
`payment_method_flow`	String	`REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	String	Document of the payer.	Yes
`order_id`	String	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 100,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "IO",
    "payment_method_flow": "REDIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "R-4-asaf2e49-7a13-4148-b148-6e912ec612d4",
    "amount": 100,
    "currency": "CLP",
    "payment_method_id": "IO",
    "payment_method_type": "BANK_TRANSFER",
    "payment_method_flow": "REDIRECT",
    "country": "CL",
    "created_date": "2023-01-17T15:37:59.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "345411483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-63350f10-e7db-405c-be64-1c5d97be45e1"
}

Mercado Pago

dLocal offers two Mercado Pago products in CL:

MY — Mercado Pago Checkout Pro: one-shot payments only. The user completes payment through a Mercado Pago-hosted redirect. No enrollment or tokenization.
MP — Mercado Pago Wallet Connect: recurring and tokenized payments. The user authorizes the merchant once via a redirect enrollment, and all subsequent charges are made directly using the enrollment ID.

ℹ️
Wallet Connect activation
Mercado Pago Wallet Connect (MP) requires activation per merchant per country. Contact your dLocal account team before integrating the recurring flow.

Mercado Pago Checkout Pro (`MY`)

Mercado Pago Checkout Pro is a one-shot wallet payment. The user is redirected to Mercado Pago to complete the payment. No token or enrollment is created.

Capabilities

	Mercado Pago Checkout Pro (`MY`)
Min. amount	50 CLP
Max. expiration time supported	5 minutes (authentication)
Notification delay	Immediate
Refunds	Yes
Flow	`REDIRECT`

UX Flow

The screenshots illustrate a Mercado Pago one-shot payment redirect flow. The specifics of the flow may vary depending on the payment method selected to complete the payment.

How to process Mercado Pago Checkout Pro payments?

Learn how to process one-shot wallet payments with dLocal in our Wallet payments section.

Mercado Pago Wallet Connect (`MP`)

Mercado Pago Wallet Connect is the recurring and tokenized wallet product. The user authorizes the merchant once through a redirect enrollment. All subsequent charges use the enrollment ID directly — no redirect or re-authentication required.

Capabilities

	Mercado Pago Wallet Connect (`MP`)
Min. amount	50 CLP
Max. expiration time supported	5 minutes (authentication)
Notification delay	Immediate
Refunds	Yes
Enrollment flow	`REDIRECT`
Recurring charge flow	`DIRECT` — synchronous `PAID`

UX Flow

The screenshots illustrate a Mercado Pago tokenized wallet redirect flow.

How it works

The Enrollment API for MP supports two patterns:

Pattern	When to use
Enrollment only (`POST /enrollments`)	Establish the user's authorization without an initial charge.
Payment + Enrollment in the same request (`POST /payments` with `enrollment` object)	Charge the user and establish the authorization simultaneously.

Once the enrollment is ACTIVE, all subsequent charges are made via POST /payments using enrollment.id inside an enrollment object, with payment_method_flow: "DIRECT". Recurring DIRECT charges return a synchronous PAID response — no webhook is needed to confirm final status.

ℹ️
Enrollment type for Mercado Pago
Always send "type": "ON_DEMAND" for MP. This is the only valid enrollment type for Mercado Pago Wallet Connect.

Pattern 1 — Enrollment only

Use POST /enrollments to establish the user's authorization without an initial charge.

{
  "external_id": "enroll-cl-001",
  "type": "ON_DEMAND",
  "country": "CL",
  "currency": "CLP",
  "payment_method_id": "MP",
  "payment_method_flow": "REDIRECT",
  "payer": {
    "name": "Jane Doe",
    "email": "[email protected]",
    "document": "12345678"
  },
  "notification_url": "https://merchantsite.com/enrollment_notifications",
  "callback_url": "https://merchantsite.com/enrollment_callback"
}

{
  "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4",
  "external_id": "enroll-cl-001",
  "country": "CL",
  "currency": "CLP",
  "type": "ON_DEMAND",
  "payment_method_id": "MP",
  "payment_method_flow": "REDIRECT",
  "payment_method_type": "WALLET",
  "created_date": "2025-06-01T10:00:00.000+0000",
  "status": "PENDING",
  "status_detail": "The enrollment is pending.",
  "status_code": "100",
  "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-a1b2c3d4-e5f6-7890-abcd-ef1234567890",
  "notification_url": "https://merchantsite.com/enrollment_notifications"
}

{
  "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4",
  "external_id": "enroll-cl-001",
  "country": "CL",
  "currency": "CLP",
  "type": "ON_DEMAND",
  "payment_method_id": "MP",
  "payment_method_flow": "REDIRECT",
  "payment_method_type": "WALLET",
  "created_date": "2025-06-01T10:00:00.000+0000",
  "status": "ACTIVE",
  "status_detail": "The enrollment is active.",
  "status_code": "200",
  "notification_url": "https://merchantsite.com/enrollment_notifications"
}

📘
Enrollment ID
Persist the id value (e.g., E-4-32e1218f-...) when the webhook reaches ACTIVE status. Pass it as enrollment.id inside an enrollment object on all future recurring charge requests.
To check enrollment status at any time, use the Get enrollment endpoint.
To cancel an enrollment, use the Cancel an enrollment endpoint.

Enrollment status codes:

`status`	`status_code`	Description
`PENDING`	`100`	Enrollment created. User must complete authorization via the redirect URL.
`ACTIVE`	`200`	User approved. Enrollment ID is ready for recurring charges.
`CANCELLED`	`400`	The enrollment was cancelled.
`REJECTED`	`300`	The user did not complete or declined the authorization.

Pattern 2 — Payment + Enrollment in the same request

Include an enrollment object in POST /payments to create the first charge and enrollment simultaneously.

{
  "amount": 10000,
  "currency": "CLP",
  "country": "CL",
  "payment_method_id": "MP",
  "payment_method_flow": "REDIRECT",
  "payer": {
    "name": "Jane Doe",
    "email": "[email protected]",
    "document": "12345678"
  },
  "enrollment": {
    "external_id": "enroll-cl-001",
    "type": "ON_DEMAND",
    "notification_url": "https://merchantsite.com/enrollment_notifications",
    "callback_url": "https://merchantsite.com/enrollment_callback"
  },
  "order_id": "ord-cl-001",
  "notification_url": "https://merchantsite.com/payments",
  "callback_url": "https://merchantsite.com/payment_callback"
}

{
  "id": "F-4-9a8b7c6d-5e4f-3a2b-1c0d-ef1234567890",
  "amount": 10000,
  "currency": "CLP",
  "payment_method_id": "MP",
  "payment_method_type": "WALLET",
  "payment_method_flow": "REDIRECT",
  "country": "CL",
  "created_date": "2025-06-01T10:00:00.000+0000",
  "status": "PENDING",
  "status_detail": "The payment is pending.",
  "status_code": "100",
  "order_id": "ord-cl-001",
  "notification_url": "https://merchantsite.com/payments",
  "redirect_url": "https://pay.dlocal.com/gmf-apm/payments-redirect/M-b2c3d4e5-...",
  "enrollment": {
    "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4",
    "external_id": "enroll-cl-001",
    "created_date": "2025-06-01T10:00:00.000+0000",
    "status": "PENDING",
    "status_detail": "The enrollment is pending.",
    "status_code": "100"
  }
}

{
  "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4",
  "external_id": "enroll-cl-001",
  "country": "CL",
  "currency": "CLP",
  "type": "ON_DEMAND",
  "payment_method_id": "MP",
  "payment_method_flow": "REDIRECT",
  "payment_method_type": "WALLET",
  "created_date": "2025-06-01T10:00:00.000+0000",
  "status": "ACTIVE",
  "status_detail": "The enrollment is active.",
  "status_code": "200",
  "notification_url": "https://merchantsite.com/enrollment_notifications"
}

{
  "id": "F-4-9a8b7c6d-5e4f-3a2b-1c0d-ef1234567890",
  "amount": 10000,
  "status": "PAID",
  "status_detail": "The payment was paid.",
  "status_code": "200",
  "currency": "CLP",
  "country": "CL",
  "payment_method_id": "MP",
  "payment_method_type": "WALLET",
  "payment_method_flow": "REDIRECT",
  "payer": {
    "name": "Jane Doe",
    "email": "[email protected]",
    "document": "12345678"
  },
  "enrollment": {
    "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4",
    "external_id": "enroll-cl-001"
  },
  "order_id": "ord-cl-001",
  "notification_url": "https://merchantsite.com/payments",
  "created_date": "2025-06-01T10:00:00.000+0000"
}

📘
Single request, dual outcome
This request produces two independent asynchronous notifications — one for the enrollment (sent to enrollment.notification_url) and one for the payment (sent to notification_url). They may arrive in any order. Persist enrollment.id only after the enrollment notification reaches ACTIVE. Grant entitlement only after the payment notification reaches PAID.

Recurring charges

Once the enrollment is ACTIVE, charge the user by passing enrollment.id inside an enrollment object. The synchronous response is the final status — no webhook is needed.

{
  "amount": 10000,
  "currency": "CLP",
  "country": "CL",
  "payment_method_id": "MP",
  "payment_method_flow": "DIRECT",
  "payer": {
    "name": "Jane Doe",
    "email": "[email protected]",
    "document": "12345678"
  },
  "enrollment": {
    "id": "E-4-32e1218f-b6ec-3f21-13d5-50v12ere2ca4"
  },
  "order_id": "ord-cl-recurring-001",
  "notification_url": "https://merchantsite.com/payments"
}

{
  "id": "F-4-b2c8d5e1-3f7a-4c9b-a123-7d8e9f0a1b2c",
  "amount": 10000,
  "currency": "CLP",
  "country": "CL",
  "payment_method_id": "MP",
  "payment_method_type": "WALLET",
  "payment_method_flow": "DIRECT",
  "created_date": "2025-07-01T10:00:00.000+0000",
  "status": "PAID",
  "status_detail": "The payment was paid.",
  "status_code": "200",
  "order_id": "ord-cl-recurring-001",
  "notification_url": "https://merchantsite.com/payments"
}

📘
Synchronous PAID for recurring charges
MP recurring DIRECT charges return the final PAID or REJECTED status synchronously. You do not need to wait for a webhook before granting entitlement.

ℹ️
result_info
The recurring charge response may include a result_info object with user_id and sub_payment_method fields for reconciliation purposes. This field requires enablement — contact your dLocal account team to activate it.

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP`. Transaction currency.	Yes
`country`	String	`CL`. Transaction country.	Yes
`payment_method_id`	String	`MP`. ID of the selected payment method.	Yes
`payment_method_flow`	String	`REDIRECT` (enrollment) or `DIRECT` (recurring charge).	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	String	Document of the payer.	Yes
`enrollment.id`	String	Enrollment ID from a previous active enrollment, passed as `enrollment.id` inside an `enrollment` object.	Yes, for recurring charges
`enrollment`	Object	Include in `POST /payments` for Pattern 2 (payment + enrollment simultaneously).	Yes, for Pattern 2
`enrollment.external_id`	String	Your internal identifier for the enrollment.	Yes
`enrollment.type`	String	Must be `ON_DEMAND` for `MP`.	Yes
`enrollment.notification_url`	String	URL where dLocal sends enrollment status notifications.	Yes
`enrollment.callback_url`	String	URL where the user lands after completing the enrollment redirect.	No
`wallet.deviceId`	String	Device fingerprint for anti-fraud. Recommended for all `MP` integrations. See Device ID for the web script and mobile SDK fingerprint structure.	Recommended
`order_id`	String	ID given by the merchant in their system.	No
`notification_url`	String	dLocal sends notifications for every status change to this URL.	Yes
`callback_url`	String	URL where the user lands after completing the enrollment redirect.	No

Cancellation and invalid enrollment

Mercado Pago Wallet Connect supports cancellation from both sides:

User-initiated cancellation: The user can cancel their authorization directly from the Mercado Pago app. When this happens, Mercado Pago sends a cancellation notification to dLocal, which expires the saved authorization internally and sends a cancel-wallet IPN to the merchant with status: "CANCELLED". Treat this webhook as the signal to stop any scheduled charges against that enrollment.

Merchant-initiated cancellation: The merchant can cancel an active enrollment at any time using the Cancel an enrollment endpoint.

In both cases, treat a cancelled enrollment as a terminal state. The user must complete a new enrollment flow before any future recurring charges can be processed.

Servipag

Servipag offers physical and online payments. Users can pay with a card or cash.
For the physical alternative, Servipag has over a thousand stores, both under the SERVIPAG brand and other brands.

Capabilities

	Servipag
Min. amount	50 CLP
Max. expiration time supported	7 days
Notification delay	Immediate
Refunds	Yes
Flow	`DIRECT` `REDIRECT`

Request parameters

Property	Type	Description	Mandatory?
`amount`	Number	Amount to be charged.	Yes
`currency`	String	`CLP` Transaction currency in ISO 4217.	Yes
`country`	String	`CL` Transaction country in ISO 3166.	Yes
`payment_method_id`	String	`SP` ID of the selected payment method.	Yes
`payment_method_flow`	String	`DIRECT` or `REDIRECT`	Yes
`payer.name`	String	Name of the payer.	Yes
`payer.email`	String	Email of the payer.	Yes
`payer.document`	String	Document of the payer.	Yes
`order_id`	String	ID of the capture given by the merchant in their system. Think of it as an external ID of the capture.	No
`notification_url`	String	Notifications will be sent in every change of status of a payment to the `notification_url` specified by the merchant.	No

Examples

{
    "amount": 10000,
    "currency": "CLP",
    "country": "CL",
    "payment_method_id": "SP",
    "payment_method_flow": "DIRECT",
    "payer": {
        "name": "Jane Doe",
        "email": "[email protected]",
        "document": "12345678",
        "address": {
            "country": "CL",
            "state": "Santiago",
            "city": "Santiago",
            "zip_code": "8858",
            "street": "Av. Principal",
            "number": "5940"
        }
    },
    "order_id": "34545sk3483kqw0",
    "description": "Tshirt",
    "notification_url": "http://merchantsite.com/notification/new",
    "callback_url": "http://merchantsite.com/success_page"
}

{
    "id": "D-4-c89f518f-87dd-4938-76b1-ed66f307a6ea",
    "amount": 10000,
    "currency": "CLP",
    "payment_method_id": "SP",
    "payment_method_type": "TICKET",
    "payment_method_flow": "DIRECT",
    "country": "CL",
    "bank_transfer": {},
    "ticket": {
        "type": "CUSTOM",
        "number": "1000863245",
        "expiration_date": "2023-06-18T02:59:00.000+0000",
        "company_name": "dLocal",
        "company_id": "50283",
        "company_id2": "50284",
        "provider_name": "SERVIPAG",
        "provider_logo": "https://pay.dlocal.com/views/2.0/images/payments/SP.png",
        "image_url": "https://pay.dlocal.com/gmf-apm/payments/M-9f44955d-a6c5-4ffb-a397-47c6411922b0"
    },
    "created_date": "2023-06-11T15:34:11.000+0000",
    "status": "PENDING",
    "status_detail": "The payment is pending.",
    "status_code": "100",
    "order_id": "34545sk3483kqw0",
    "notification_url": "http://merchantsite.com/notification/new"
}

Example ticket

Example Servipag UI built with the information in the example above.

User Interface Tips UI

If you are using this payment method through a DIRECT integration, follow the tips below in order to make it easier for your customers to complete payments, boosting your conversion rates.

Element	Tip
Ticket Number	It is the number that payers must dictate to the cashiers in order to complete payment. Name it "Referencia" and separate it this way so it is easier to read: 3 digits - 3 digits - 4 digits.
Currency and Amount	Should be relevant elements in the ticket. Users need to have that information very clearly.
Currency Symbol	$
Type of payment	Include company_id2 and company_id numbers, as they are important for payers that pay in physical stores.
Expiration date	Display this element clearly and visible enough. In Chile, the date format is DD/MM/YYYY.
Accreditation delay	Let users know that their payment will be credited immediately. This brings confidence and a sense of security that helps conversion rates.
Payment instructions	Although most users are familiarized with Servipag, it is a good practice to help those who are not. The image above is an example of instructions, but if needed, our team will be happy to help you with more personalized instructions.
Store locator	Link it to google.com/maps/search/servipag/.
Save button	It helps users to have their tickets always on their phones, making it needless to take notes or keep the browser open.
Print button	It is useful for some users who need to have their tickets printed.