You can connect dLocal with your Shopify store by following the steps in the Shopify Admin, or through the Shopify App Store.

Shopify App Store ​

1. To install the App, please reach out to your assigned TAM (Technical Account Manager) or dLocal point of contact who will be able to further assist and set up the dLocal App.
2. Confirm the app installation by clicking on "Install app" on the link send by the dLocal point of contact.
3. Make sure the test mode is disabled and click on "Activate dLocal" to enable payments.

Shopify Admin

From your Shopify admin, go to Settings > Payments.

1. In the Supported payment methods section, find Additional payments methods and click "Add payment methods".
2. Search by provider and look for dLocal and then click "Activate".
3. Confirm the app installation by clicking on "Install app".
4. Make sure the test mode is disabled and click on "Activate dLocal" to enable payments.

Set your Shopify’s customer contact

Make sure Shopify’s Customer contact is set to only "Email”.

1. Go to Settings, and click on “Checkout”.
2. Once you get there, make sure that the customer contact method is set to “Email”.

Set up your logo

Configure your dLocal account’s logo in the Merchant Dashboard in Settings > General. Remember the logo configured will be displayed to the users at dLocal’s checkout.

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Image setting

The image uploaded length should be at least over 200px.

• You need to be part of Tiendanube Plan Evolución.
• Complete the onboarding taxes form.
• Sign dLocal terms and conditions document.
• Have completed the Know Your Customer (KYC) process.

Required information for KYC

The KYC is a process by which dLocal needs to identify the company and its owners.
It involves merchants filling out a quick form with information and documentation such as legal entity name, tax number ID, company’s owner ID, etc.

This kind of process applies to every financial entity like dLocal. The local government requires it.

1. The merchant receives an email from dLocal Account Manager, giving access to dLocal’s compliance platform.
2. The merchant should access the link and complete the KYC form depending on the type of entity the merchant has: Company model or Individual model.
   1. Company model: these are companies with juridical entities (for example: sociedad constituida, empresa, pequeña empresa).
   2. Individual model: these are companies with personal entities (for example: individuo monotributista, pago a autónomos).
3. Once the form is completed the merchant should notify the dLocal point of contact and the form will be submitted to the compliance team.
4. The compliance team has up to 3 days to respond to the KYC.
5. Once the KYC is approved or there is any additional requirement requested by compliance, the merchant will be notified by the dLocal point of contact.

Flow completion time may vary depending on document delivery times.

Required information and documentation

Company model

Documents

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Accepted file formats and sizes

Our file upload system only supports PDF and JPG file formats up to 10MB in size.
Any other file type or file size beyond this limit will not be accepted.

Individuals model

Documents

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Accepted file formats and sizes

Our file upload system only supports PDF and JPG file formats up to 10MB in size.
Any other file type or file size beyond this limit will not be accepted.

1. To install the app, please go to the Tiendanube App Store and confirm the app installation by clicking on "Install app".
2. Complete your basic information and create a dLocal account. Please, make sure to verify the dLocal account just created.
3. Fill out the form with the mandatory fields regarding your business and send it to dLocal.
4. Wait for the commercial validation by dLocal Payments to start offering payments in your platform. You will be contacted promptly.
5. Once everything is validated and your account configured from dLocal side, you can start offering payments in your platform.

For more information on how to activate dLocal Payments app, go to the Tiendanube help center.

Descriptor set up

The descriptor is the name that the end user will see when identifying the purchase in their credit/debit card balance. This name needs to be clear and identify the name of the merchant to prevent chargebacks

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The maximum length of the descriptor is up to 13 characters and it needs to be notified to the dLocal point of contact.

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Missing descriptor

The descriptor will be your commercial name unless is specified otherwise.

Create a payment link

Learn how to create payment links through the Merchant Dashboard to add an extra purchase. It requires no integration.

Use the Payment links solution to collect payments securely. It is the perfect add-on tool to use and it requires no integration.

For example, it is a quick and simple way to add an extra amount to a payment already made or in process.

Create link

To create a payment link, follow these steps:

1. In the Merchant Dashboard, go to the Payment links section.
2. Click on +Create link.
3. Fill out the form with the payment information.

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Payment links documentation

For more detail information about the payment link creation, go to the Payment Links documentation.